Over this holistic data, the marketer can set rules to trigger personalization campaigns. Based on campaign responses and its scores, drip communication campaigns can be activated to engage customers at preferred touch-points.
Create Omni Channel experiences across the user lifecycle using our visual journey designer. Create different use-cases, track their actions and send personalized real-time communication at scale.
The biggest advantage is that it is seamlessly integrated to the analytics module and mails can be triggered based on behavior, actions and responses on the website.
The inbuilt social feature allows you to connect with your CRM base socially and keep a tab on user sentiments along with features to broadcast periodical posts.
Use POS connectors to integrate offline data and enable store personnels to present offers and recommendations when the user is at the store.
The site chat feature allows the chat agents to converse contextually with integrated customer insights with integrated co-browsing features.
Integrate click-to-call widgets and allow customers to make calls when online which brings dramatic improvements in productivity.