Engagement

Rules based 1:1 Engagement

Over this holistic data, the marketer can set rules to trigger personalization campaigns. Based on campaign responses and its scores, drip communication campaigns can be activated to engage customers at preferred touch-points.

Web Engagement

Plumb5 Inbuilt personalization app offers a comprehensive rule engine for visitor engagement on your website or on the commerce store.

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App Engagement

Plumb5 Mobile SDK helps in engaging customers using push messages or in-app notifications and integrates the interaction data to the unified stack.

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Browser Notification

Enable Desktop Notifications and send personalized messages or alerts on to their desktops when customer is not online.

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E-Commerce Marketers

Integrating Plumb5 helps in analyzing your store across all three entities; Product Sales, Customers and Channels. The marketer can monitor customer journeys, view more right from the first visit till their last purchase and can further set rules to segment visitors/customers to enable conversion workflows.

With this integration, you can delve into cohort analysis and understand product affinity and purchase patterns of your customers helping you strategize targeted campaigns. Using transaction data, you can start building sales and profitability reports covering individual customer purchase statements (unit economics) which will help in managing offers and discounts based on profitability scores. Show less

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Shape

Journey Designer

Create Omni Channel experiences across the user lifecycle using our visual journey designer. Create different use-cases, track their actions and send personalized real-time communication at scale.

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Email & SMS Campaigns

The biggest advantage is that it is seamlessly integrated to the analytics module and mails can be triggered based on behavior, actions and responses on the website.

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Social Campaigns

The inbuilt social feature allows you to connect with your CRM base socially and keep a tab on user sentiments along with features to broadcast periodical posts.

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In-Store Campaigns

Use POS connectors to integrate offline data and enable store personnels to present offers and recommendations when the user is at the store.

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Live Chat

The site chat feature allows the chat agents to converse contextually with integrated customer insights with integrated co-browsing features.

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Click to Call

Integrate click-to-call widgets and allow customers to make calls when online which brings dramatic improvements in productivity.

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