Benefits of using Plumb5
Agents empowered by insight where customer engagement and advocacy is addressed instantly with informed decisions Advantages Customized Dynamic Digital & non-digital offers high chance of acceptance Feedback loops continuously boost channel performance
Unified Experience across channels and LOBs, blurring internal organizational boundaries.
Seamless Channel hopping
Consumer experience focused on Segment of One. Combines Enterprise & Social views to understand the persona. Personalized, goal-driven,gamified engagement.
Is beyond a mere presence in Social networks. Niche Forums enable collaboration between peers & expert advisors. Effective collaboration between employees and agents will lead to improved customer experience.
Understand and define the experience ecosystem. Co-create the experience with all stakeholders. Enable seamless digital consumer journeys
Plumb5 Business Capabilities
A single segment-of-one platform that can provide seamless customer experience across all touch-points in the eco-system.
360 Customer View including external data sources.
Customer tailored product recommendations.
Customer Lifecycle Event Triggers.
Online Collaboration with Customers.
Advisory Automation based on customer preferences.
Advisory across multiple channels.
Data to leverage CRM.
Customer Lifecycle Automation.