Our Features

A quick look at the Live Chat capabilities.

Chat rooms

Chat rooms offer chat agents with past transcriptions and behavioral insights to effectively manage chat sessions. To address visitors instantly, users can configure desktop or mobile notifications. A round robin assignment workflow makes it easy to transfer chat request among agents.

Facilitates the chat agent with an additional panel to show any relevant product images or videos, making the chat more interactive and effective.

Invoke fresh chat conversation based on rules and conditions. Trigger a conversation based on page depth or time spend or even a different agent to address different kinds of audience like customers or prospects.

Integrated insights not only provide customer intelligence to chat agents but also reveal customer sentiments and intent along with other browsing parameters so that effective strategies can be implemented for subsequent conversations.

Get complete report on agent activity and their conversion metrics along with agent work load reports and optimization metrics.