✦ PRODUCT

One Platform, Every Channel Your Customers Use

Omnichannel Engagement is where Plumb5 brings together every way you reach a customer — email, web push, WhatsApp, SMS, RCS, live chat, social and voice — so campaigns, bots and conversations all draw from the same real-time customer profile, whichever channel a customer picks.

9 ChannelsOne platform, one campaign builder

UnifiedOne customer profile across every channel

Real-TimeTracked as customers engage

WHY IT MATTERS

Disconnected Channels Mean a Disconnected Customer

Most teams run email in one tool, SMS in another, and chat and voice somewhere else entirely — so no single view ever shows what a customer actually experienced. Plumb5 runs every channel from one platform, so a click on an email, a reply on WhatsApp and a call to your voice agent all update the exact same customer record.

1Send and track email, push, WhatsApp, SMS and RCS campaigns from one builder

2Let a live chat, WhatsApp or voice bot answer routine questions and hand off to a person with full context

3Feed every channel's activity into the same real-time customer profile, automatically

Plumb5 omnichannel engagement dashboard showing campaigns across email, WhatsApp, SMS, RCS, chat and voice

NINE CHANNELS, ONE SUITE

Every Way to Reach a Customer

Email Marketing

Bulk campaigns and 1:1 triggers, with click-through tracked across a visitor's site journey.

Explore Email Marketing →

Web Push Notification

Scheduled, personalized browser notifications, no app install required.

Explore Web Push Notification →

WhatsApp Marketing

Approved template campaigns tracked from sent to delivered, read and clicked.

Explore WhatsApp Marketing →

SMS Marketing

Bulk and 1:1 SMS with DND-checked delivery and mobile-session click tracking.

Explore SMS Marketing →

RCS Marketing

Rich cards, carousels and read receipts, with automatic fallback to SMS.

Explore RCS Marketing →

Live Chat

Real-time chat with round-robin routing, triggers, and integrated customer insights.

Explore Live Chat →

Social Campaigns

Listen, monitor keywords, broadcast posts and message customers on social.

Explore Social Campaigns →

Click to Call

Internet calling through your existing provider, folded into the same customer profile.

Explore Click to Call →

Voice Call Agent

An AI agent that answers calls in natural conversation and escalates to a person when needed.

Explore Voice Call Agent →

HOW IT FLOWS

From First Touch to Every Channel After It

ReachSend a campaign or start a conversation on whichever channel a customer's on.

EngageBots and agents answer in real time, and hand off to a person when they need one.

UnifyEvery channel's activity updates the same real-time customer profile.

Ready to run every channel from one place?

See email, WhatsApp, SMS, RCS, chat, social and voice working together on your own data.