Engage with your customers on your website and landing pages. The Live Chat app is pre-integrated to the platform, making it easy for chat agents to get real-time customer insights and improve the effectiveness of every conversation.
Chat requests are quickly routed to the right agents, based on visitor information like customer, lead or anonymous user. You can trigger chat messaging based on rules and engage a high-intent prospect by starting a conversation at exactly the right moment.
Chat agents get past transcriptions and behavioral insights to effectively manage chat sessions, with desktop or mobile notifications and round-robin assignment to transfer requests between agents.
Gives the chat agent an additional panel to show relevant product images or videos, making the chat more interactive and effective.
Invoke a fresh chat conversation based on rules and conditions — page depth, time spent, or a different agent for a different kind of audience.
Provides customer intelligence to chat agents and reveals customer sentiment, intent and browsing parameters, so agents can plan effective strategies for the next conversation.
A complete report on agent activity and conversion metrics, along with agent workload reports and optimization metrics.
See chat rooms, routing rules and agent performance reporting set up on your own site.