Plumb5's Voice Call Agent picks up, understands and resolves routine calls in natural conversation — and hands the call to a live rep the moment it needs one, with the customer's full context carried over automatically.
Instead of routing callers through a menu tree, the Voice Call Agent listens, understands intent, and responds in natural speech — answering routine questions, qualifying leads and scheduling appointments on its own, and looping in a human rep the moment a call goes beyond what it can resolve.
Understands real customer speech and intent, rather than relying on a fixed menu of keypresses.
Hands a call off to a live agent the instant it needs a human touch, with full context intact.
Calls flow straight into Lead Management, so every conversation updates the same customer record.
Track call volume, resolution rate and escalation rate, broken down by campaign or agent.
Configure how the agent greets, qualifies and responds to callers for each campaign or use case.
Book appointments and qualify leads directly on the call, without waiting on a rep to follow up.
When a call needs a person, the Voice Call Agent hands it off with the full conversation and customer profile attached — the same handoff pattern Plumb5 uses across chat and WhatsApp bots — so a live rep can pick up mid-conversation instead of starting from zero.
See automated call handling and live-agent handoff working together on your own number.