Our Features

A quick look at the capabilities of Community.


Configure a community and invite users by integrating to your CRM or Commerce platform. You can even setup a registration process, if you intend your users to sign up before accessing the community.

Offers / Discounts

Based on past purchase data or loyalty points, run personalized offers and discount coupons.


Collect Product feedback or understand purchase behavior of your customers by engaging them with surveys.

Points & Rewards

Set up points for interactions or purchases, and tag rewards or offers to score-ranges.

Profiles and Behavior

Gather profile information of all your customers along with their behavior data, on the community. This will help in strategizing personalization campaigns.


Assign scores to behavioral parameters and generate prospect scorecards. This will help in analysis and targeting effective conversion campaigns.

Alerts & Notifications

Set Alerts and Notifications for customer interactions or responses on the community based on rules.

Advanced Segment Builder

Plumb5’s segment builder truly sets the platform apart. Our segment builder is a feature that allows you to create “segments on the fly” from all the data points within the platform. Use segment builder to leverage all omni-channel data to create highly personalized communications.