Interactive Bots for Customers

No dramatics. Just answering customer queries.

Answer your customer queries in real-time

Integrating a bot framework with Plumb5 can help businesses enable chat bots that can answer queries or recommend products to a customer when on website, mobile or even when answering support calls. Initially the bot can be trained with a set of questions (FAQs). Through subsequent interactions, the framework uses text extractors to deconstruct and align answers based on response patterns, word occurrences and weights.

For voice based customer queries, speech to text converters can ensure immediate response to all calls thereby enhancing customer satisfaction.