We are talking about a
machine that can contextually
engage a customer throughout their lifecycle.
Plumb5 is a state machine that is capable of real-time engagement
regardless of any customer touch-point. The secret sauce behind this machine
is the ability to compute in real-time and output customer states,
which is consumed by the automation engine to respond based on rules
for any kind of customer request. Everything in real-time. 24/7.
Such a system needs
data to be
organized for learning and automation.
Most solutions are bundled silos which create latency and inaccuracy,
bringing down the effectiveness of your business. Plumb5 offers a perfect platform to unify
your data so that accuracy in customer engagement automation is upheld and a seamless machine ,
driven decisive system drives your business.
Automate your growth strategy
Plumb5 helps you grow your business exponentially, by intelligently automating your conversion and retention strategies. Plumb5 does this by connecting all your customer touch-points and applying autosegmentation and learning techniques.
Deeper customer insights reveal behavior and intent of a customer, allowing marketers to strategize bespoke sales pitches and speed up revenue conversions.
Not only does automation save a lot of money, it can further optimize unit spend per customer by utilizing the inbuilt attribution model to target customers at effective touch-points.
Clear spend/revenue attributes on each customer can be visualized and customer relation strategies can be built over unit economics to achieve higher profitability.
The Plumb5 platform, offering engagement features, is pre-tagged across all channels (customer touch-points) and allows the marketer create a perfect omnichannel experienceby configuring multi-channel campaigns with personalized triggers over 1:1 customer data.
Using preset tags, the analytics module maintains a single customer view which allows the marketer to analyze customer journeys and configure scores to deduce intent. These can be used to personalize messages during customer engagement.
Marketers can readily use deeper insights from the single customer view to manage customer relations and engage them with loyalty, repurchases and feedback campaigns
The Query-Anything feature built over the customer data master (CDM) provides businesses with the ability to configure real-time dashboards for operational intelligence or bespoke reports for C-Level executives.